Why was this box blocked at the gate?
Look up the box under Gate Out. The failed Release Check says why:
| Message | What to do |
|---|---|
| Not released | Ask the Customs Desk to update its status |
| On customs hold | The hold must be cleared on the container’s page |
| CFS handling not billed yet | Ask Finance to add handling to an invoice |
| KES … still to pay | A cash client must pay in full first |
| KES … overdue on this container | Take payment on the overdue invoice |
| … is on credit hold | See Clients and credit control |
| A job is open | Finish or cancel the stripping or stuffing job |
Why can’t I see a screen?
Your role decides what you can open. If you see “You don’t have access”, ask your company’s owner. See what each role can do.
Why can’t I see any money figures?
Only roles that can open Invoices see money: the Owner and Finance.
I forgot my password
On the login screen, choose the forgot password link and enter your email. We’ll send you a link to set a new one.
My invitation link doesn’t work
Invitation links last 7 days. Ask your company’s owner to choose Send again on the Team screen.
A box is in the wrong slot
An Owner or Yard Supervisor can move it from its page.
I made a mistake on an invoice
Issued invoices can’t be edited. Void it and issue a new one.
Why can’t I remove a shed bay?
Something is using it: a box, an open verification or an open job. Finish that work first.
Why can’t I book this transporter?
Their insurance has probably expired. Update the date on the Transporters tab.
Can other companies see our data?
No. Each company only sees its own data, and each person only sees what their role allows.