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Help Customs & cargo

Update customs status

Lodge an entry, put a box on hold and release it.

A laden container moves through these stages:

Status Meaning
Awaiting entry It’s in the yard, and no customs entry is lodged yet
Entry lodged The entry number is recorded
Verification An agency has flagged it for inspection
Customs hold It can’t leave until the hold is cleared
Released It’s cleared by customs
Gated out It has left

An Owner, Yard Supervisor or Customs Desk can change the status.

Change it

  1. Open the container’s page.
  2. Under Customs stage, choose the next stage.
  3. For Entry lodged, enter the Customs entry number.
  4. Choose Save.

Each change goes on the container’s timeline, with who made it.

What can follow what

  • Awaiting entry can become Entry lodged or Customs hold.
  • Entry lodged can become Verification, Released or Customs hold.
  • Verification can become Released or Customs hold.
  • Customs hold can become Verification or Released.
  • Released can go back on Customs hold.

Tip: To send a box for inspection, use Customs verification, which also books the bay and moves the box.